Store Policy

Privacy and safety policy

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Section 1: Privacy policy

This section explains how we handle your personal information. 

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Information we collect

When you purchase a gift, we collect the following personal information to process and fulfill your order:

• Your information: Name, email address, billing address, and payment details.

• Recipient's information: Name, shipping address, and phone number. 

We also automatically collect non-personal information when you visit our website, such as your IP address, browser type, and device information. This helps us improve our website and services. 

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How we use your information

We use your information for the following purposes:

• To process your orders and provide customer service.

• To deliver gifts to the intended recipient.

• To send you order updates and notifications.

• To improve our website, products, and services.

• To send occasional promotional emails (only if you have opted in). 

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How we share your information

• With third-party partners: We share your information with trusted partners, such as payment processors (e.g., Stripe, PayPal) and shipping carriers (e.g., FedEx, UPS, USPS, Shippo), to complete your order. These partners are required to keep your information confidential.

• For legal purposes: We may be required to disclose your information if requested by law enforcement or a valid court order.

• No sale of information: We do not sell your personal information to outside parties.

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How we protect your information

• We use industry-standard security measures, including Secure Sockets Layer (SSL) encryption, to protect your personal and payment information during transactions.

• Access to customer information is limited to employees who need it to perform their jobs, such as billing or customer service. 

 

Your control over your information

• You can opt out of promotional emails at any time by following the "unsubscribe" link in our emails.

• If you have an account, you can update or delete your information by logging into the "My Account" section of our website. 

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Section 2: Product safety policy

This section outlines our commitment to product safety for the gifts we sell.

 

Product sourcing

We carefully select our suppliers and only source products from reputable vendors to ensure all gifts are safe and of high quality. We will never sell any product that we believe is counterfeit, harmful, or has been recalled. 

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Potential allergens

Our gift items are prepared in facilities that have common allergens like nuts, soy, and dairy.  It is the recipient's responsibility to review this information before ordering. Products are produced in a facility with animals present.

 

Product returns

If you are dissatisfied with the quality or safety of a product, please contact us immediately to arrange a return. We will investigate the issue and take appropriate corrective action with our suppliers if necessary.

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Age restrictions

Our products are intended for adult use and supervision with a minor unless explicitly stated. 

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Section 3: Children's privacy

We do not knowingly collect personal information from individuals under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete it as quickly as possible, in compliance with the Children's Online Privacy Protection Act (COPPA). Our services are intended for users who are 18 and older, or minors at least 13 years old with parental permission and supervision. 

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Section 4: Policy updates

We may update this policy periodically. When we do, we will post the updated policy with a new effective date at the top of the page. By continuing to use our service after the changes have been made, you accept the new policy. 

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Section 5: Contact information

If you have any questions about this Privacy and Safety Policy, please contact us at:

• Email: Through our contact us page in the top navigation bar

• Chat: Through the chat icon found at the bottom right of all of our site pages

• Privacy Policy - Alabama Goods

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